You can cancel your reservation only in written way, via fax or e-mail.
You can cancel free of charge to the 14th day before the 1st night of the reservation.
If you cancel the reservation later than the 14th day before the 1st night of the reservation, you have to pay the cost of the 1st night, like penalty.
You can cancel your reservation regarding the high season or the holidays (see in the season schedule) free of charge to the 21th day before the 1st night of the reservation. You have to pay 50 % of the service or accomodation if you cancel later than the 21th day before the expected date of arrival and earlier than the 14th day before the expected date of arrival.
If you cancell later than the 14th day before the expected date of arrival, you have to pay the total cost.